Client: an international pharmaceutical contract manufacturer specialising in the clinical and commercial development and production of pharmaceutical products with a high degree of toxicity.
Sector: Pharmaceutical
Objective: to computerise strategic internal processes
The client company, an international pharmaceutical contract manufacturer specialising in the clinical and commercial development and production of pharmaceutical products with a high degree of toxicity, required a solution that would allow its management to:
A long selection process led to the choice of PRAGMA-WFM ,thanks to which the client was able to manage processes in the following areas automatically:
The Product Line work team designed a software solution perfectly tailored to the Client’s requirements throughthe analysis and drafting of the document summarising the requirements (URS).
Subsequently, in agreement with the client, the team focussed on process design and configuration on the PRAGMA-WFM platform.
In the next phase, the Product Line Team Installed the PRAGMA-WFM version at the pharmaceutical company, first of all in a test environment, in which the Client was able to conduct a formal verification, then in the production environment.
S4BT’s work was not finished with the installation. The Team also assisted the Client in theTest phase (UAT = User Acceptance Test), for the drafting and execution of the Validation Protocols , and implemented Training Programmes for the staff assigned to managing the system as well as for end users.
The S4BT team guided the Customer during the Server Configuration, Backup and System Usage Environment phases, and provided support during the initial data upload.
The co-operation with the Client company continues today: S4BT provides the Help-Desk service in the daily use of the system.
Implementing the PRAGMA-WFM software has given the Client important benefits, such as:
All this has led to:
(PRAGMA-WFM is now PRAGMA4U)
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Pharmaceutical Company
An international pharmaceutical contract manufacturer specialising in the clinical and commercial development and production of pharmaceutical products with a high degree of toxicity.
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TOGETHER IS BETTER.
TOGETHER IS BETTER.